Terms of Service
These Terms of Service (“Terms”) form a binding agreement between you (“you,” “your,” or “Customer”) and the operator, the operator of Siteflare (“Siteflare,” “we,” “us,” or “our”) governing access to and use of the Siteflare website builder platform, websites, APIs, editor, templates, AI features, and related services (the “Service”).
By creating an account, accessing the Service, or clicking to accept these Terms, you agree to them and to our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.
1. The Service
Siteflare provides tools to create, edit, preview, and publish multi-tenant websites (“Sites”), including template-based editing, media uploads, and optional AI-assisted content features. We may modify, suspend, or discontinue features with reasonable notice when practicable. Free and paid plans differ in limits and features as described on our pricing page and may change over time.
The Service is provided primarily on infrastructure operated by Cloudflare (including Workers, D1, R2, and related services). We may use additional subprocessors as described in the Privacy Policy.
2. Eligibility and accounts
- You must be at least 16 years old (or the age of digital consent in your jurisdiction) and capable of forming a binding contract.
- You must provide accurate registration information and keep it updated.
- You are responsible for safeguarding credentials and for all activity under your account and under tenants you control.
- Notify us promptly of unauthorized access at support@siteflare.org.
- We may refuse, suspend, or terminate accounts that violate these Terms or pose security or legal risk.
3. Workspaces, tenants, and roles
Sites are organized into tenants (workspaces) with roles such as owner, admin, and editor. You are responsible for:
- Inviting only trusted members and assigning appropriate roles
- Content and configuration changes made by members of your tenants
- Ensuring your use of subdomains, branding, and published Sites does not infringe others’ rights
4. Your content and license to Siteflare
“Customer Content” means text, images, media, designs, metadata, and other materials you (or your members) submit, upload, or generate through the Service for your Sites, excluding Siteflare’s software, templates structure, and trademarks.
You retain ownership of Customer Content, subject to rights of third parties (for example stock images or fonts you use).
You grant Siteflare a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt (for technical formats), display, transmit, and distribute Customer Content solely as needed to provide, secure, and improve the Service (including backups, CDN delivery, AI features you request, and abuse prevention). This license ends when Customer Content is deleted from the Service, except for residual copies in backups for a limited period and any content you have made public that third parties have cached.
You represent and warrant that:
- You have all rights necessary to submit Customer Content and to grant the license above
- Customer Content and your Sites do not violate law or third-party rights (including IP, privacy, publicity, and consumer protection)
- You will not upload malware or attempt to compromise the Service
5. Acceptable use
You agree not to:
- Use the Service for unlawful, fraudulent, harassing, defamatory, or deceptive purposes
- Publish content that exploits or harms minors, or that promotes violent extremism or illegal activities
- Infringe intellectual property or privacy rights of others
- Send spam, run phishing Sites, or distribute malware
- Probe, scan, or attack the Service, circumvent plan limits, rate limits, or security controls, or reverse engineer the Service except as allowed by mandatory law
- Resell or white-label the platform itself without a separate written agreement (operating your own customer-facing Sites is allowed)
- Use AI features to generate content that you know is unlawful or that impersonates others without authorization
- Interfere with other customers’ tenants or access data not intended for you
We may remove content, suspend Sites, or terminate accounts that violate this section, and may report illegal activity to authorities.
6. AI features
AI features (including field filling and search-listing suggestions) are optional tools. Outputs may be incorrect, biased, incomplete, or unsuitable. You are solely responsible for reviewing and approving any AI output before publishing or relying on it. AI features may consume plan quotas. We do not guarantee uninterrupted AI availability or specific model quality.
You will not use AI features to generate content that violates these Terms or applicable law, and you will not attempt to extract model weights or systematically scrape the Service.
7. Plans, fees, and billing (Polar)
Unpaid accounts have limited features at our discretion. Paid plans (Pro, $10 per month per domain) are described on the billing pages and may be updated prospectively.
Merchant of Record. Paid subscriptions and applicable taxes are sold and processed by Polar (polar.sh) as Merchant of Record. By purchasing, you also agree to Polar’s applicable terms and privacy policy. Polar handles payment collection, tax calculation where applicable, and invoicing. We receive entitlement events (for example plan activation or cancellation) to enable features.
- Fees are charged in the currency presented at checkout unless otherwise stated.
- Subscriptions renew automatically until canceled through the customer portal or other Polar-supported methods.
- Taxes may be added as required by law and handled by Polar.
- Refunds, chargebacks, and payment disputes are governed by Polar’s policies and applicable law; we may suspend paid features if payment fails or is reversed.
- Downgrades or cancellations take effect according to the subscription period; we may convert your tenant to free-tier limits when paid access ends.
8. Intellectual property of Siteflare
The Service, including software, UI, documentation, template schemas and structure, branding, and logos, is owned by Siteflare and its licensors. Except for the limited right to use the Service under these Terms, no rights are granted. You may not copy, modify, or create derivative works of the Service software except as expressly allowed.
Feedback you provide may be used by us without obligation to you.
9. Third-party services
The Service may integrate third parties (Polar, Cloudflare, AI providers, optional image sources, analytics if enabled). Your use of third-party services may be subject to their terms. We are not responsible for third-party services we do not control.
10. Beta features
We may offer alpha or beta features “as is,” which may be unstable or withdrawn at any time. Do not rely on beta features for critical workloads.
11. Suspension and termination
You may stop using the Service at any time and may request account deletion by contacting support@siteflare.org. We may suspend or terminate access immediately for violations of these Terms, non-payment, legal risk, or prolonged inactivity on free plans. Upon termination, your right to use the Service ends; sections that by nature should survive (including ownership, licenses for residual copies, disclaimers, limitations, indemnity, and governing law) will survive.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT CONTENT (INCLUDING AI OUTPUT) WILL BE ACCURATE OR FIT FOR YOUR PURPOSE. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF CRITICAL CUSTOMER CONTENT.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SITEFLARE AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IN ANY TWELVE (12) MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO USE THE SERVICE (EXCLUDING AMOUNTS PAID TO POLAR AS TAXES) DURING THAT PERIOD, OR (B) ONE HUNDRED U.S. DOLLARS (US $100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE MAXIMUM PERMITTED.
14. Indemnity
You will defend, indemnify, and hold harmless Siteflare and its affiliates, officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Content or your Sites; (b) your use of the Service in violation of these Terms or law; (c) disputes between you and your end users or members; or (d) your infringement of third-party rights.
15. DMCA / IP complaints
If you believe content on the Service infringes your copyright, send a notice to support@siteflare.org with: identification of the work and material, your contact information, a statement of good-faith belief, a statement under penalty of perjury of accuracy and authority, and your physical or electronic signature. We may remove or disable access to allegedly infringing material and terminate repeat infringers where appropriate.
16. Export and sanctions
You may not use the Service if you are prohibited under applicable export control or sanctions laws, or for any prohibited end use.
17. Changes to the Terms
We may update these Terms by posting a revised version and updating the “Last updated” date. Material changes will take effect upon posting or on a stated later date. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service and cancel paid subscriptions as applicable.
18. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which the service operator is established, without regard to conflict-of-law principles. Exclusive jurisdiction and venue for disputes will lie in the competent courts of the service operator’s principal place of business, except that either party may seek injunctive relief in any court of competent jurisdiction. Mandatory consumer protections in your country of residence remain unaffected where they cannot be waived.
19. Miscellaneous
- These Terms, together with the Privacy Policy and any order forms or plan descriptions, are the entire agreement regarding the Service.
- If any provision is unenforceable, the remainder remains in effect.
- Failure to enforce a provision is not a waiver.
- You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction.
- Notices to you may be sent to your account email; notices to us should be sent to support@siteflare.org.
20. Contact
Questions about these Terms: support@siteflare.org